Is VAT included in prices?
All prices listed in our store include VAT.
What is the deadline?
The delivery in mainland shipping is 2 working days. International shipping is within 3 to 6 working days.
Where do you ship?
Currently we ship to Peninsular Spain, Portugal, France, UK, Italy, Belgium, Netherlands, Luxembourg and Germany. We do not ship to Balearic or Canary Islands.
If you live in another European country, please contact us at firstname.lastname@example.org and see how we can help.
What is the availability of products?
In principle, all products in our store are available, unless indicated as' without STOCK' in more details. In the case of a product inventories were exhausted at the time you place your order and we would not have been able to update this information at the store, we will contact you immediately to propose a similar product or reimburse the corresponding amount.
Can I specify a delivery time?
We recommend that you specify an address (eg work or a neighbor) where someone has to deliver the package.
What is the package delivery time?
The delivery schedule is Monday through Friday, from 8am to 19pm.
What if I'm not when I bring the package?
If the carrier tried to deliver the package and there was no one to receive it, he will leave a note stating the delivery attempt. Please contact the transit agency as soon as possible via the telephone number listed in the note, in order to arrange a new delivery. For any problem remember that we are at your disposal in email@example.com.
NOTE: In the case of deliveries of bulky products in upper floors of an apartment, the freight forwarder is only responsible to deliver your order in the doorway of her home.
What happens if a product arrives damaged?
If one or more products have arrived damaged because of transportation, we will send you a new product or refund the amount into the account of the credit card with which you paid. CERAMICA EL ALFAR bear all extra transport costs that may arise, provided that the product has not been used, altered or tampered with.
To do so, please contact us by email at firstname.lastname@example.org no later than 24 hours from receipt of the request, clearly indicating what the problem or reason for return and attaching a photograph of the damaged product. Please keep in mind that for us to process any exchange or refund is essential that prior contact with us. We will not accept any exchange or refund if we have not previously been reported.
NOTE: It is important to check the status of your purchase at the time of receipt and observe any damage allegedly caused by transport, noted in the delivery note by signing it.
What if the package content is wrong?
If one or more products received do not correspond with your order, we will send the right products or refund the amount. CERAMICA EL ALFAR bear all extra transport costs that may arise, provided that the product has not been used, altered or tampered with.
To do so, please contact us by email at email@example.com no later than 24 hours from receipt of the request, clearly indicating what the problem or reason for return. We will not accept any exchange or refund if we have not previously been reported.
Can I return a product if I am not satisfied?
Yes. If for any reason other than the above are not satisfied, you can return a product. In this case, after receiving the merchandise in its original packaging and in perfect condition, proceed to refund the amount (minus shipping costs). The transport costs of the return will be on your own.
To do so, please contact us by email at firstname.lastname@example.org within a maximum period of 14 working days from receipt of order. Please keep in mind that for us to process any exchange or refund is essential that prior contact with us. We will not accept any exchange or refund if we have not previously been reported.
Returns of items manufactured or custom as accepted.
Can I cancel my order?
Yes. If your order has not yet been sent, we will refund the full amount.
If it has been sent, you must return your order. In this case, after receiving the merchandise in its original packaging and in perfect condition, we proceed to refund the amount. However, keep in mind that transport costs in returning on your own.
In any case, please contact us at email@example.com.
Is it safe to pay by credit card?
CERAMICA EL ALFAR guarantees the maximum security and confidentiality when shopping in our store. A like operation would perform at an ATM, when shopping CERAMICA EL ALFAR, the data on your credit card is encrypted using the SSL security protocol and transmitted directly to the financial institution so that is what accepts or rejects the payment. Thus, the information transmitted over the network has a total security and ceramics the pottery does not retain this information at any time, so you can view them or archive or not.
How my personal data are are processed?
CERAMICA EL ALFAR respects your right to privacy: only use your personal data to offer a better service. Under no circumstances we sell or share with third parties. At any time you can access them, correct or cancel.
Where is your store located?
CERAMICA EL ALFAR is located in:
Paseo Francisco Martinez Muñoz, 35
30860 Puerto de Mazarrón (Murcia)
How I can contact you?
You can contact us by phone or by e-mail. The best way is by e-mail. This system allows us to be more agile and flexible in managing communication with our customers. For questions about your order, comments, suggestions or any other information you can write to firstname.lastname@example.org. We are also at your disposal on the phone 968 594 368 during business hours.